#1 Troubleshoot System: Check system for errors, problems, viruses, missing drivers, updates, etc...
#2 Offer Possible Solutions: Discuss the possible solutions and the positive or negative aspects of each solution.
#3 Implement Agreed Upon Solution: Carry out the removal of viruses, fix or upgrade that has been given your approval
#4 Test System: Perform several tests to insure the proper performance has been acheived and any problems have been resolved
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